# Start with your community

Connect your community, understand your members, and launch your first engagement experience.

Reviewed: 2026-10-07
Page: https://harbor.gg/docs/start/overview/

## What Harbor does

Harbor helps teams engage fandoms and communities: bring member information together, run engagement activities, and understand results. A project is one community workspace. It can serve a game, creator, brand, or another fandom. Use the workspace switcher at the top of the sidebar to choose the project you want to manage.

## Your first useful session

1. Connect Discord during onboarding if your community already has a server. Complete the authorization flow in the original browser session.
2. Open [Audience](https://dashboard.harbor.gg/web-hub/audience) and inspect imported members and roles. Members do not need Harbor accounts to appear in the Discord CRM.
3. Open [Insights](https://dashboard.harbor.gg/web-hub/insights) to explore available reports. Imported Discord profiles and Harbor account metrics are different populations.
4. Choose a small activity in [Gamification](https://dashboard.harbor.gg/web-hub/features), such as a quest, vote, or event. Configure its requirements and rewards before making it available.
5. Configure your member-facing experience in [Web Hub V2](https://dashboard.harbor.gg/web-hub-v2) or [Discord Bot](https://dashboard.harbor.gg/web-hub/discord-bot).

## Find your way around

- **Home:** ask Virgil, read its compact briefing, and customize your personal dashboard with metric cards. Add, edit, resize, duplicate, remove, or reorder cards; your layout belongs to you within the selected project.
- **Community:** expandable navigation for **Audience** (the full CRM), **Creators**, and **Playtesters**. These views share Harbor account identities.
- **Messaging:** compose messages and manage delivery history, automations, and templates. New hubs include email, hub, push, Discord, and event-based notification access; channels still require their normal delivery configuration.
- **Gamification:** expandable navigation for **Features** and **Rewards**. Features shows configured tools and their status; Rewards opens existing inventory management.
- **Campaigns:** community activations and Creator Campaigns, including clipping. Campaign operations are separate from creator profiles.
- **Insights:** Overview, saved views, and the report library.
- **Web Hub / Web Hub V2:** public community site and feature settings.
- **Discord Bot:** Discord experience configuration.
- **Settings:** workspace configuration, team access, integrations, MCP, API keys, Virgil watches, and billing.
- **Docs:** this handbook.

Old route names such as `/web-hub/audience` and `/web-hub/features` remain valid; the display names have changed.